Current subprocessors
| Provider | Purpose | Region | Transfer basis |
|---|---|---|---|
| Amazon Web Services (AWS) | Primary infrastructure: compute, database, object storage, email delivery, queues, DNS, and secrets handling. | EU | — |
| Anthropic | LLM inference for the AI agent, ticket analysis, drafts, and autonomous handling. | United States | EU Standard Contractual Clauses + EU-US Data Privacy Framework |
| OpenAI | Embeddings for knowledge-base search and ticket-similarity clustering. | United States | EU Standard Contractual Clauses + EU-US Data Privacy Framework |
| Stripe | Payment processing and subscription billing. Card data is handled directly by Stripe. | EU + United States | EU Standard Contractual Clauses |
| Mail provider for sign-in and service emails | Delivery of sign-in emails and service notifications. Customer support emails run through infrastructure controlled by Available. | EU | — |
What we don't use
We deliberately do not run third-party analytics, advertising networks, or session-replay tools on the customer side. No Google Analytics, no Facebook Pixel, no Segment, and no Mixpanel. The tracking we do run is first-party and limited to what's needed to operate the service, such as AI usage, error traces, and audit logs.
Change notifications
Under the DPA, Available will notify you by email at least 30 days before adding or replacing a subprocessor. You can object on reasonable grounds; if we can't accommodate the objection, you may terminate the affected subscription without penalty before the change takes effect.
Material changes, such as a new LLM provider, a new payment processor, or a change in primary hosting region, always trigger notification.