Estimate time returned by AI and compare it with a typical seat-based alternative.
Across all channels: email, chat, and anything else that becomes a ticket.
Salary, benefits, and overhead divided by working hours. €30–40/h is common for mid-market support teams.
€79 base for the whole helpdesk + 1,500 resolutions of AI usage at ~€0.18 each, billed separately.
Auto-resolved tickets cost zero human minutes. The rest keep their handle time minus the AI speedup, valued at your hourly cost.
At ~8 agents, a benchmark of €115 per agent comes out to about €920/mo at this volume. License-only, that is a €571/mo difference.
14 days free, no card, no limit on team size. You only pay more when the product actually resolves more tickets for you.