Loud enough to notice, quiet enough to live with.
@mentions in team chat, new assignments, SLA breaches, side-conversation activity. Grouped, deduplicated, and never bells you for your own actions.
Default-on for assignments + SLA breaches, default-off for everything else. Every email carries a one-click unsubscribe link — no sign-in needed.
Pin tickets you want updates on without becoming the assignee. Auto-follows tickets you touch, with explicit opt-in for the rest.
We default-off the noisy kinds. Trial users + small teams don't get drowned in email the moment they sign up.