Inbound, outbound, threading, CC, BCC, signatures. DKIM-verified outbound, bounce + complaint handling, suppression list.
One widget, one workspace, one AI layer. The AI takes the first turn, agents pick up live when they want.
Watching a chat in real time, the agent can step in mid-conversation. The AI hands the keyboard over without breaking the thread.
Run several brands from one workspace — each with its own widget, signature, help center, retention rules, and AI voice.
Via Meta Business. Same threading, same AI, same workflow as email. Conversation pricing passed through transparently.
One Meta connection unlocks Facebook Messenger and Instagram DMs alongside WhatsApp.
Every review opens a ticket. The star rating becomes a custom field, so your triggers can auto-escalate the angry ones.