Agents start from a useful answer, not a blank composer.
Spam, language, urgency, and intent are identified up front.
Replies are grounded in the right article instead of guessed.
Customers drop in a PDF, screenshot, Word doc, or spreadsheet — the AI reads the contents, not just the file name, and uses it in the draft.
When confidence is high, the AI can reply and close on its own.
When the AI answers from your knowledge base, the reply links to the article so the customer can read more — and you can verify the source.
Use saved replies and let AI build on them.
Handle tickets across languages without switching tools.
When the AI gets something wrong, the team can capture the rule once and the AI follows it from then on. Either for the whole brand, or just for you.
Type a slash in the reply box to get an AI draft. Or summarize a long thread without leaving the ticket.
Every autonomous reply discloses that it came from an AI, in the customer's language. Built in for EU AI Act Article 50 from day one.