Built so support work doesn't require both hands or both eyes.
Press the mic, talk, the words appear. Works in the agent console, the customer widget, and the help center.
Tap play and the chat reads back the latest reply. Same on help-center articles — useful for proofing, multitasking, or low-vision use.
Jump between tabs, open replies, switch views, post a message — every common action has a shortcut. No mouse required.
Live regions, labeled controls, focus management, and visible focus rings throughout. Tested with VoiceOver and NVDA.
Translate any customer message inline, draft in your own language, send in theirs. Per-agent preferred language remembered.